As an authorised and regulated organisation, we believe, as part of our commitment to maintain market integrity, in putting the interests of our clients first. We will endeavour to resolve any complaints fairly and courteously and as quickly as possible according to our complaints procedures and policies, copies of which are available via the links below.

If you have a complaint regarding the service you have or have not received from us, please contact us at any of the following email addresses – (South Africa) or (United Kingdom and Ireland) or please click on the appropriate link below for our complaints procedure which includes details regarding how you can contact us in writing or who you should contract in the event that your complaint is not resolved satisfactorily.

PortfolioMetrix Complaints Resolution Policy